20 November 2003
Breakfast Briefing

Topic: The Role Of Data & Technology In Creating Great Customer Experiences  Location: Telstra Building, Level 12, 231 Elizabeth Street, Sydney  Date: Thursday 20th November, 7.15 am for a 7.30 am sharp start, concluding promptly at 8.45 am Trevor Richards Speech: "The role of data & technology in creating great customer experiences". Click here. Handout Material: For a quick summary of the most common customer data issues, their impacts on the business, in terms of lost opportunities and poor customer experiences. Click here.