| Organisation
& Management |
The client's method of organising and managing the business.
Usually defined in an organisation chart. |
| Parse |
The process of elementising data from an unstructured string (see Scrub) |
| PC Front End |
The computer system used by staff at the point of customer
contact. Specifically refers to modern, personal computers as opposed to
legacy terminal applications |
| People |
The staff within an organisation. (The attitudes and behaviour
of the staff impact on an organisation's readiness for change and are pivotal
in the success of a system change implementation). |
| Preliminary Review (Whole of business) |
Initial assessment of an organisations Customer Information competency. |
| Privacy |
Refers to the Australian Privacy Act, (as amended) concerning
the privacy of customer's information. |
| Product Systems |
See Legacy Systems |
| Quick
Fix |
Fast and easy implemented solution. |
| Relevancy |
The degree to which data address the requirements of the user |
| Returned Mail |
A piece of mail that is sent out from an organisation and
subsequently returned because it is undeliverable by Australia Post, either
because the address does not exist, or the recipient does not live at that
address |
| Returned Mail Strategy |
A process of reducing the amount of undeliverable mail by
enacting a number of integrated tactics. May include the use of barcodes,
update flags on the MCR and clean teams. |
| Scrub |
The process of standardising records. The process incorporates
converting the input into a standard format and identifying individual name
and address entities. Usually an automated process using proprietary tool
sets |
| Single Customer View |
The ability to see all of a customer's services and products
in one view. As opposed to traditional architecture where different products
are held and viewed in separate systems. |
| Standards |
A document that describes an agreed, orthodox method of performing
a particular function. Generally distributed widely throughout an industry
or organisation. See CIS Standards for CI specific details. |
| System Changes |
A change in the structure (e.g. functional data, user interface) of an application. |
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