At InteractCM, we understand the importance of leadership in driving cultural change. In our experience, we have found that it is essential to have a leader who continually drives the organisation's customer culture vision. The leader requires a style that encourages employees to adopt the vision. This is particularly important when this vision is new to the organisation.

There has been much research into the area of leadership style and change, which suggests that transformational leaders are most likely to succeed in driving change within their organisation. These types of leaders tend to be person-oriented, spend time talking and working with their employees. They also provide a strong source of emotional support as employees cope with the change process.

Because leadership is such an important ingredient in driving change, InteractCM can both assess the current style of leaders and provide a comprehensive coaching service to assist leaders within the organisation become more effective, particularly during times of change.

In assisting leaders, InteractCM will ensure the delivery of evidence-based coaching techniques. These will include:
	Comprehensive interview that determines the leader's leadership history and current issues.
	Comprehensive assessment to determine the leader's strengths and areas that need improving.
	Clearly defined scope of the leader's coaching needs.
	Provision of sensitive and informative feedback.
	Development of a one-on-one coaching program that is tailored to the leader's needs and availability.

Please fill out the form below and we will get in contact regarding how we might assist you with this offering.